If your new purchase doesn't work out...
Advanced Video Controls understands that sometimes you may need to return products that have been purchased on our web site. The following is a guideline to help ease the process of returning items.
Advanced Video Controls understands that sometimes a purchase doesn't work out. We will accept the return of products up to 30 days after delivery to you and no questions asked. Call us before you send your product back to us to receive a return authorization number. Please inspect all product on arrival. If there is a problem, please notify us immediately so that we may remedy the situation as soon as possible.
Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time.
How Do I Do It?
If you need to return or exchange your purchase or gift, you may send it to:
Advanced Video Controls
2624 S. 162nd Street
New Berlin, WI 53151
Please make sure that you include your order number and include a statement as to why you are requesting a return. On exchanges, Advanced Video Controls reserves the right to charge additional shipping to your card.
If you have any questions, please feel free to call us at 262-938-5950 or you can contact us via e-mail. If you have other questions not related to a return, e-mail us at service@AdvancedVideoControls.com.